RETURNS AND REFUNDS

 Offices open Monday to Friday from 09.00 to 12.30 and 15.30 to 18.00


If for some reason you are not satisfied with your purchase on ilcortileshop.com, you can return one or more products purchased within and not later than 14 days from the date of delivery.

Il Cortile Srl reserves the right to refuse returns if communicated, sent or shipped after the indicated days or if the products are not intact.

All items are checked before being shipped. They are provided with a tag, with which they must be returned: it is therefore advisable not to remove it until you are sure of the correct fit of the item.

Items returned with damage, dirt stains or any obvious changes, will be rejected and shipped back to the customer, who will be charged the normal shipping costs (cash on delivery).

In case of receipt of defective or faulty goods, immediately write an email to customerservice@ilcortileshop.com. The replacement of an item of the same size and color is possible depending on availability in our warehouse, with free shipping. If the item cannot be replaced, we will start the normal refund procedures.

To make a return, first write an email to customerservice@ilcortileshop.com stating order reference number, item code, date of order receipt and reasons for return. Once verified that the causes are in accordance with our conditions of sale, you will receive via email the DHL/FEDEX  labels, with attached instructions for requesting a pickup at home , this pickup must be made no later than 14 days from the date of delivery, use the same box sent by ilcortileshop.com for the shipment of 'order by pasting the return label that you will have printed from the email received.
It is not necessary to return an entire order, but also only part of it.


After our staff has received the return and checked the integrity of the products, we will carry out the refund procedure, of which you will be informed by email. The conclusion of this procedure will take place within 14 working days from the date of receipt of the return crediting the amount using the same method of payment of the purchase made by the customer.

In case of cancellation of the order, the refund will be made within 7 working days.

In case of return of an order paid by cash on delivery, the refund will be made by bank transfer. You will receive an email when the practice of reimbursement will be initiated.


From Italy the return has a cost to the customer of € 5.00

In other countries, the cost of return is borne by the customer.

 

EUROPE

 

Italy

Monaco

Luxemburg

Germany

Netherlands

Austria

Belgium

France

Vatican City State

San Marino

Man Island

Spain

United Kingdom

Croatia

Denmark

Sweden

Ireland

Finland

Greece

Portugal

Hungary

Slovenia

Czech Republic

Poland

Romania

Bulgaria

Estonia

Slovakia

Latvia

Lithuania

Cyprus

Malta

Switzerland

Liechtenstein

Serbia

Albania

Bosnia and Herzegovina

Moldova

Turkey

Ukraine

Montenegro

Macedonia

Guernsey

Jersey

Belarus

Gibraltar

Iceland

Faroe Islands

Andorra

Norway

Russian Federation

Greenland

Azerbaijan

Armenia

Georgia

5

20

20

20

20

20

20

20

5

5

20

20

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20

15

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25

35

35

55

55

55

 

ASIA

 

STATE

EURO

Philippines

Indonesia

Brunei

HongKong

Singapore

South Korea

China

Sri Lanka

Malaysia

Japan

India

Thailand

Bahrain

United Arab Emirates

Kuwait

Maldives

Qatar

Bangladesh

Macau

Oman

Saudi Arabia

Pakistan

Taiwan

Jordan

Bhutan

Lebanon

Yemen

Syria

East Timor

Laos

Vietnam

Nepal

Cambodia

Afghanistan

Iraq

Israel

Tajikistan

Mongolia

Kyrgyzstan

Iran

Kazakhstan

Korea, Dem. Republic of

Uzbekistan

Burma (Myanmar)

Georgia

50

50

50

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50

 

CENTRAL & SOUTH AMERICA

 

STATE

EURO

Argentina

French Guiana

Uruguay

Falkland Islands

Venezuela

Chile

South Georgia and the South Sandwich Islands

Suriname

Paraguay

Bolivia

Colombia

Guyana

Peru

Ecuador

Brazil

Bonaire

Curao

Saint Eustace

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

 

 

 

 

STATE

EURO

Costa Rica

Haiti

Honduras

Dominican Republic

Belize

Saint Lucia

Saint Vincent and the Grenadines

Virgin Islands (U.S.)

Guatemala

Anguilla

Martinique

Bahamas

Jamaica

Turks and Caicos Islands

Barbados

Saint Barthelemy

El Salvador

Saint Martin

Nicaragua

Grenada

Guadeloupe

Panama

Cayman Islands

Antigua and Barbuda

Cuba

Aruba

Puerto Rico

Dominica

Mexico

Trinidad and Tobago

Saint Kitts and Nevis

Montserrat

Bermuda

Virgin Islands (British)

38

38

38

38

38

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38

38

 

NORTH AMERICA

 

STATE

EURO

Canada

Alabama

Alaska

Arizona

Arkansas

California

North Carolina

South Carolina

Colorado

Connecticut

North Dakota

South Dakota

Delaware

District of Columbia

Florida

Georgia

Hawaii

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Louisiana

Maine

Maryland

Massachussets

Michigan

Minnesota

Mississippi

Missouri

Montana

Nebraska

Nevada

New Hampshire

New Jersey

New York

New Mexico

Ohio

Oklahoma

Oregon

Pennsylvania

Rhode Island

Tennessee

Texas

Utah

Vermont

Virginia

Washington

West Virginia

Wisconsin

Wyoming

25

25

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25

25

 

OCEANIA

 

STATE

EURO

Australia

New Zealand

Papua New Guinea

Marshall Islands

Micronesia

Kiribati

Nauru

New Caledonia

Niue

American Samoa

French Polynesia

Tonga

Samoa

Solomon Islands

Cook Islands

Tuvalu

Vanuatu

Fiji

Northern Mariana Islands

Guam

Palau

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

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50

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