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RETURNS AND REFUNDS
Offices open Monday to Friday from 09.00 to 12.30 and 15.30 to 18.00
If for some reason you are not satisfied with your purchase on ilcortileshop.com, you can return one or more products purchased within and not later than 14 days from the date of delivery.
Il Cortile Srl reserves the right to refuse returns if communicated, sent or shipped after the indicated days or if the products are not intact.
All items are checked before being shipped. They are provided with a tag, with which they must be returned: it is therefore advisable not to remove it until you are sure of the correct fit of the item.
Items returned with damage, dirt stains or any obvious changes, will be rejected and shipped back to the customer, who will be charged the normal shipping costs (cash on delivery).
In case of receipt of defective or faulty goods, immediately write an email to customerservice@ilcortileshop.com. The replacement of an item of the same size and color is possible depending on availability in our warehouse, with free shipping. If the item cannot be replaced, we will start the normal refund procedures.
To make a return, first write an email to customerservice@ilcortileshop.com stating order reference number, item code, date of order receipt and reasons for return. Once verified that the causes are in accordance with our conditions of sale, you will receive via email the DHL/FEDEX labels, with attached instructions for requesting a pickup at home , this pickup must be made no later than 14 days from the date of delivery, use the same box sent by ilcortileshop.com for the shipment of 'order by pasting the return label that you will have printed from the email received.
It is not necessary to return an entire order, but also only part of it.
After our staff has received the return and checked the integrity of the products, we will carry out the refund procedure, of which you will be informed by email. The conclusion of this procedure will take place within 14 working days from the date of receipt of the return crediting the amount using the same method of payment of the purchase made by the customer.
In case of cancellation of the order, the refund will be made within 7 working days.
In case of return of an order paid by cash on delivery, the refund will be made by bank transfer. You will receive an email when the practice of reimbursement will be initiated.
In Italy the Return is free.
In other countries, the cost of return is borne by the customer.
EUROPE
Italy Monaco Luxemburg Germany Netherlands Austria Belgium France Vatican City State San Marino Man Island Spain United Kingdom Croatia Denmark Sweden Ireland Finland Greece Portugal Hungary Slovenia Czech Republic Poland Romania Bulgaria Estonia Slovakia Latvia Lithuania Cyprus Malta Switzerland Liechtenstein Serbia Albania Bosnia and Herzegovina Moldova Turkey Ukraine Montenegro Macedonia Guernsey Jersey Belarus Gibraltar Iceland Faroe Islands Andorra Norway Russian Federation Greenland Azerbaijan Armenia Georgia | 0 15 15 15 15 15 15 15 0 0 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 20 20 20 20 20 20 15 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 35 35 55 55 55 |
ASIA
STATE | EURO |
Philippines Indonesia Brunei HongKong Singapore South Korea China Sri Lanka Malaysia Japan India Thailand Bahrain United Arab Emirates Kuwait Maldives Qatar Bangladesh Macau Oman Saudi Arabia Pakistan Taiwan Jordan Bhutan Lebanon Yemen Syria East Timor Laos Vietnam Nepal Cambodia Afghanistan Iraq Israel Tajikistan Mongolia Kyrgyzstan Iran Kazakhstan Korea, Dem. Republic of Uzbekistan Burma (Myanmar) Georgia | 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 |
CENTRAL & SOUTH AMERICA
STATE | EURO |
Argentina French Guiana Uruguay Falkland Islands Venezuela Chile South Georgia and the South Sandwich Islands Suriname Paraguay Bolivia Colombia Guyana Peru Ecuador Brazil Bonaire Curao Saint Eustace | 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 |
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STATE | EURO |
Costa Rica Haiti Honduras Dominican Republic Belize Saint Lucia Saint Vincent and the Grenadines Virgin Islands (U.S.) Guatemala Anguilla Martinique Bahamas Jamaica Turks and Caicos Islands Barbados Saint Barthelemy El Salvador Saint Martin Nicaragua Grenada Guadeloupe Panama Cayman Islands Antigua and Barbuda Cuba Aruba Puerto Rico Dominica Mexico Trinidad and Tobago Saint Kitts and Nevis Montserrat Bermuda Virgin Islands (British) | 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 |
NORTH AMERICA
STATE | EURO |
Canada Alabama Alaska Arizona Arkansas California North Carolina South Carolina Colorado Connecticut North Dakota South Dakota Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachussets Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New York New Mexico Ohio Oklahoma Oregon Pennsylvania Rhode Island Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming | 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 26 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 25 |
OCEANIA
STATE | EURO |
Australia New Zealand Papua New Guinea Marshall Islands Micronesia Kiribati Nauru New Caledonia Niue American Samoa French Polynesia Tonga Samoa Solomon Islands Cook Islands Tuvalu Vanuatu Fiji Northern Mariana Islands Guam Palau | 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 50 |