For any reason, customer can return the order, entirely or partially. Items can be returned for a size/color exchange or for refund within 14 working days from delivery of the parcel. Items must be returned in the same original conditions, neatly packed and with the return tag still attached.

If customers wish to return an item, they are to contact the Customer Service staff and request a return authorization number (RAN). The written request will have to include the order number, the code of the item(s) to be returned and the reason of return: refund or size/color exchange.

After submitting such request to the Customer Service, customer will receive an email containing the return authorization number (RAN) and the detailed instructions to be followed in order to complete the return. Customer is to write the given RAN on the return tag attached to the item(s) and on the copy of the invoice which is to be put in the box. Customer is kindly invited to accurately follow the return instructions.

 

Customer can choose between the following options of compensation:

 -  Color/size exchange

Items can be exchanged for the same model in a different size or color, if available. Exchange with different items will not be accepted. The new exchanged item can be returned following the refund procedure.

 In case customer requests the refund of the item(s)  returned, credit note will be issued the same day the parcel is returned to our warehouse, and only after the quality check on the item(s).

Customer is kindly invited to carefully follow the return policy of Il Cortile Shop, briefly summed up below.

  • Item(s) can be returned only for the following reasons: refund and color/sixe exchange.
  • Item(s) must be returned in its(their) original conditions, neatly packed and with the return tag still attached.
  • The returned item(s) should have not been worn, washed or altered. The shoes’ soles must be returned in perfect conditions and should not show any use signs.
  • Item(s) must be returned with its (their) original tag, wrapping and other accessories (dustbag and covers, etc.) received in the box.
  • Shoes and accessories must be returned in their original packaging that should not be damaged or altered or used as the packing box for shipment.


For defective item, or incorrect item following a mistake attributed to Il Cortile Shop, customer is kindly asked to follow the same return instructions. Also, customer is asked to attach detailed pictures proving the defect or the mistake. In these cases, shipping costs and duty and tax fees will be at the expense of Il Cortile Shop.

Returns will have to be packed in the same box sent by Antonioli.eu, and should have a copy of the invoice inside.

In Italy the Return is free.

In other countries, the cost of return is borne by the customer.

 

EUROPE

 

Italy

Monaco

Luxemburg

Germany

Netherlands

Austria

Belgium

France

Vatican City State

San Marino

Man Island

Spain

United Kingdom

Croatia

Denmark

Sweden

Ireland

Finland

Greece

Portugal

Hungary

Slovenia

Czech Republic

Poland

Romania

Bulgaria

Estonia

Slovakia

Latvia

Lithuania

Cyprus

Malta

Switzerland

Liechtenstein

Serbia

Albania

Bosnia and Herzegovina

Moldova

Turkey

Ukraine

Montenegro

Macedonia

Guernsey

Jersey

Belarus

Gibraltar

Iceland

Faroe Islands

Andorra

Norway

Russian Federation

Greenland

Azerbaijan

Armenia

Georgia

0

15

15

15

15

15

15

15

15

15

15

15

15

15

15

15

15

15

15

15

20

20

20

20

20

20

20

20

20

20

20

20

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

35

35

55

55

55

 

ASIA

 

STATE

EURO

Philippines

Indonesia

Brunei

HongKong

Singapore

South Korea

China

Sri Lanka

Malaysia

Japan

India

Thailand

Bahrain

United Arab Emirates

Kuwait

Maldives

Qatar

Bangladesh

Macau

Oman

Saudi Arabia

Pakistan

Taiwan

Jordan

Bhutan

Lebanon

Yemen

Syria

East Timor

Laos

Vietnam

Nepal

Cambodia

Afghanistan

Iraq

Israel

Tajikistan

Mongolia

Kyrgyzstan

Iran

Kazakhstan

Korea, Dem. Republic of

Uzbekistan

Burma (Myanmar)

Georgia

35

35

35

35

35

35

35

35

35

35

35

35

35

35

35

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

 

CENTRAL & SOUTH AMERICA

 

STATE

EURO

Argentina

French Guiana

Uruguay

Falkland Islands

Venezuela

Chile

South Georgia and the South Sandwich Islands

Suriname

Paraguay

Bolivia

Colombia

Guyana

Peru

Ecuador

Brazil

Bonaire

Curao

Saint Eustace

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

 

 

 

 

STATE

EURO

Costa Rica

Haiti

Honduras

Dominican Republic

Belize

Saint Lucia

Saint Vincent and the Grenadines

Virgin Islands (U.S.)

Guatemala

Anguilla

Martinique

Bahamas

Jamaica

Turks and Caicos Islands

Barbados

Saint Barthelemy

El Salvador

Saint Martin

Nicaragua

Grenada

Guadeloupe

Panama

Cayman Islands

Antigua and Barbuda

Cuba

Aruba

Puerto Rico

Dominica

Mexico

Trinidad and Tobago

Saint Kitts and Nevis

Montserrat

Bermuda

Virgin Islands (British)

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

38

 

NORTH AMERICA

 

STATE

EURO

Canada

Alabama

Alaska

Arizona

Arkansas

California

North Carolina

South Carolina

Colorado

Connecticut

North Dakota

South Dakota

Delaware

District of Columbia

Florida

Georgia

Hawaii

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Louisiana

Maine

Maryland

Massachussets

Michigan

Minnesota

Mississippi

Missouri

Montana

Nebraska

Nevada

New Hampshire

New Jersey

New York

New Mexico

Ohio

Oklahoma

Oregon

Pennsylvania

Rhode Island

Tennessee

Texas

Utah

Vermont

Virginia

Washington

West Virginia

Wisconsin

Wyoming

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

26

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

25

 

OCEANIA

 

STATE

EURO

Australia

New Zealand

Papua New Guinea

Marshall Islands

Micronesia

Kiribati

Nauru

New Caledonia

Niue

American Samoa

French Polynesia

Tonga

Samoa

Solomon Islands

Cook Islands

Tuvalu

Vanuatu

Fiji

Northern Mariana Islands

Guam

Palau

38

38

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

50

 


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